Jerry W. Billett

3687 Hedrick Street, Jacksonville, FL 32205 w Tel: 904-501-6575 w j.billett07@comcast.net

Director of Operations - General Manager

Distribution / Transportation / Warehousing / Logistics

executive profile

Well-qualified leader with solid hands-on experience managing day-to-day tactical issues, synchronizing distribution metrics, logistics, transportation, packaging, warehousing, employee relations, safety, and the implementation of process improvements that support the operational strategies of the organization. Over 20 years of success with UPS, Colomer USA, and Southern Wine and Spirits. Recognized for consistent success in streamlining operations, containing costs and enhancing profit performance by providing facility and customer tailored distribution solutions. Oversaw 37 distribution centers in 28 states, managed $55M P&L, and 500 employees.

BS, Florida State University.

areas of expertise

key achievements

• Turned around largest UPS distribution facility in district, moving it from #320 to #10 in ranking.

• Saved $17,000 weekly for UPS facility with package volume of 100,000, increased throughput performance 17%, and Employee Relations Index 23%, implementing process improvements and KPI metrics.

• Decreased routing hours 79%, from 12 hours to 2.5 hours through the implementation of a TMS computerized system, Roadnet, and training of controlled dispatch principles at Southern Wine and Spirits.

• Reduced labor costs $45,000 monthly for Colomer USA distribution center, implementing engineered work standards.

professional experience

SOUTHERN GLAZER (FORMERLY SOUTHERN WINE & SPIRITS) w 2007-2008

Country's single largest wine and spirits distributor representing approximately 1,500 wine, spirits, beer, and beverage suppliers from around the world, and markets, promotes, merchandises, and distributes 5,000 individual brands of consumable goods.

DIRECTOR OF DIVISION OPERATIONS AND FLEET

Recruited to oversee distribution operations at 37 facilities in 28 states with 200,000 accounts.

• Increased cases per hour from 520 to 1,196 on production sort in distribution facility by revising SOP’s, training management and installing automated conveyor system.

• Conducted time studies to clarify and correct operational inefficiencies.

• Established positive relationship with business partners, including Wal-Mart, collaborating customer demands with corporate delivery procedures.

• Developed standardized master driver checklist for DOT audit, ensuring compliance requirements were met across the center. Distribution center passed audit with high marks.

COLOMER USA (FORMERLY REVLON PROFESSIONAL) w 2006-2007

A major competitor in the multi-cultural products category with a number of top-selling consumer products.

DIRECTOR OF DISTRIBUTION (CONTRACT ASSIGNMENT)

Directed distribution, transportation and managed budget totaling $12M, 84 reports, and $216M in sales orders.

• Shortened domestic order cycle time from 7 to 3 days; and international order cycle from 10 to 5 days, and reduced labor costs by ensuring orders were picked, packed, and shipped accurately through revised (Standard Operating Procedures) SOP’s.

• Reduced distribution center labor costs $45,000 monthly, implementing best practices which improved efficiency and significantly reduced order process time.

• Optimized workforce 27%, implementing KPI Dashboard metrics to continuously monitor site performance results and make timely tactical decisions with the use of employee tracker form.

• Increased on-time performance by 57% in first six months by creating and implementing new measurements for individual team performance based on goals and objectives.

• Coordinated with management team, ensuring compliance with OSHA, DOT-HOS-MSDS, and FDA-GMP regulations were continuously achieved.

UPS w 1988-2005

Fortune Company providing customers and businesses worldwide with transportation, and business services.

PACKAGE DISPATCH SUPERVISOR, 2004-2005

Promoted to oversee dispatch for largest center in district with volume of 20,000 packages daily. Managed budgets to $150K daily, and transportation logistics of 75 daily routes.

• Improved facility throughput performance 17%, implementing process improvements, including training and controlled dispatch principles.

• Restructured 75 routes for increased delivery/pickup optimization to compensate for new growth of geographical area and new customer base and their needs, as well as dispatch planning for future growth.

• Moved facility from #320 rank to #10, and saved $17,000 weekly through implementing process improvements, routing efficiencies, streamlining package car loading, adjusting delivery times to meet customer demands.

• Assisted in preparing facility for OSHA audit, including training documentation and SOP's on handling and disposing of hazardous materials, facility received 99.5% pass rating, highest in District.

INDUSTRIAL ENGINEERING MANAGER

Trained all management and staff on DPS applications. Assisted Division by teaching a PDA workshop. Performed and analyzed audits. Managed six direct reports and budgets to $2M.

• Generated saving of $200K annually, reduced driver staffing from 75 to 72 and decreased preload staffing from 45 to 43, implementing engineered work standards and controlled dispatch principles.

• Improved efficiency in Hub operations from 250 load pieces per hour to 300 load pieces per hour, effectively monitoring day-to-day decision making, and implementing operational and budget controls.

ON ROAD MANAGER

Managed transportation logistics of 86 routes per day. Oversaw human resources, payroll, hiring & labor relations between UPS and Teamsters. Managed daily budgets of $150K, annual operational budgets of $55M.

• Increased Employee Relations Index 23%, providing hands-on leadership and turning around attitude of employees by holding focus groups and listening to concerns of Teamsters Union.

LOGISTICS SUPERVISOR

Played key role in merger of Compaq Service/Parts and UPS Logistics. Trained management and staff in operating procedures of kitting, shipping, receiving, inventory control and production control.

• Created master operating plan to ship 25,000 overnight packages, integrating Compaq Service/Parts and Service Parts Logistics component of UPS through the consolidation five Compaq warehouses into one facility, cutting workforce, retail leases and operational costs.

Jerry W. Billett

3687 Hedrick Street, Jacksonville, FL 32205 w Tel: 904-501-6575 w j.billett07@comcast.net

Director of Operations - General Manager

Distribution / Transportation / Warehousing / Logistics

executive profile

Well-qualified leader with solid hands-on experience managing day-to-day tactical issues, synchronizing distribution metrics, logistics, transportation, packaging, warehousing, employee relations, safety, and the implementation of process improvements that support the operational strategies of the organization. Over 20 years of success with UPS, Colomer USA, and Southern Wine and Spirits. Recognized for consistent success in streamlining operations, containing costs and enhancing profit performance by providing facility and customer tailored distribution solutions. Oversaw 37 distribution centers in 28 states, managed $55M P&L, and 500 employees.

BS, Florida State University.

areas of expertise

key achievements

• Turned around largest UPS distribution facility in district, moving it from #320 to #10 in ranking.

• Saved $17,000 weekly for UPS facility with package volume of 100,000, increased throughput performance 17%, and Employee Relations Index 23%, implementing process improvements and KPI metrics.

• Decreased routing hours 79%, from 12 hours to 2.5 hours through the implementation of a TMS computerized system, Roadnet, and training of controlled dispatch principles at Southern Wine and Spirits.

• Reduced labor costs $45,000 monthly for Colomer USA distribution center, implementing engineered work standards.

professional experience

SOUTHERN GLAZER (FORMERLY SOUTHERN WINE & SPIRITS) w 2007-2008

Country's single largest wine and spirits distributor representing approximately 1,500 wine, spirits, beer, and beverage suppliers from around the world, and markets, promotes, merchandises, and distributes 5,000 individual brands of consumable goods.

DIRECTOR OF DIVISION OPERATIONS AND FLEET

Recruited to oversee distribution operations at 37 facilities in 28 states with 200,000 accounts.

• Increased cases per hour from 520 to 1,196 on production sort in distribution facility by revising SOP’s, training management and installing automated conveyor system.

• Conducted time studies to clarify and correct operational inefficiencies.

• Established positive relationship with business partners, including Wal-Mart, collaborating customer demands with corporate delivery procedures.

• Developed standardized master driver checklist for DOT audit, ensuring compliance requirements were met across the center. Distribution center passed audit with high marks.

COLOMER USA (FORMERLY REVLON PROFESSIONAL) w 2006-2007

A major competitor in the multi-cultural products category with a number of top-selling consumer products.

DIRECTOR OF DISTRIBUTION (CONTRACT ASSIGNMENT)

Directed distribution, transportation and managed budget totaling $12M, 84 reports, and $216M in sales orders.

• Shortened domestic order cycle time from 7 to 3 days; and international order cycle from 10 to 5 days, and reduced labor costs by ensuring orders were picked, packed, and shipped accurately through revised (Standard Operating Procedures) SOP’s.

• Reduced distribution center labor costs $45,000 monthly, implementing best practices which improved efficiency and significantly reduced order process time.

• Optimized workforce 27%, implementing KPI Dashboard metrics to continuously monitor site performance results and make timely tactical decisions with the use of employee tracker form.

• Increased on-time performance by 57% in first six months by creating and implementing new measurements for individual team performance based on goals and objectives.

• Coordinated with management team, ensuring compliance with OSHA, DOT-HOS-MSDS, and FDA-GMP regulations were continuously achieved.

UPS w 1988-2005

Fortune Company providing customers and businesses worldwide with transportation, and business services.

PACKAGE DISPATCH SUPERVISOR, 2004-2005

Promoted to oversee dispatch for largest center in district with volume of 20,000 packages daily. Managed budgets to $150K daily, and transportation logistics of 75 daily routes.

• Improved facility throughput performance 17%, implementing process improvements, including training and controlled dispatch principles.

• Restructured 75 routes for increased delivery/pickup optimization to compensate for new growth of geographical area and new customer base and their needs, as well as dispatch planning for future growth.

• Moved facility from #320 rank to #10, and saved $17,000 weekly through implementing process improvements, routing efficiencies, streamlining package car loading, adjusting delivery times to meet customer demands.

• Assisted in preparing facility for OSHA audit, including training documentation and SOP's on handling and disposing of hazardous materials, facility received 99.5% pass rating, highest in District.

INDUSTRIAL ENGINEERING MANAGER

Trained all management and staff on DPS applications. Assisted Division by teaching a PDA workshop. Performed and analyzed audits. Managed six direct reports and budgets to $2M.

• Generated saving of $200K annually, reduced driver staffing from 75 to 72 and decreased preload staffing from 45 to 43, implementing engineered work standards and controlled dispatch principles.

• Improved efficiency in Hub operations from 250 load pieces per hour to 300 load pieces per hour, effectively monitoring day-to-day decision making, and implementing operational and budget controls.

ON ROAD MANAGER

Managed transportation logistics of 86 routes per day. Oversaw human resources, payroll, hiring & labor relations between UPS and Teamsters. Managed daily budgets of $150K, annual operational budgets of $55M.

• Increased Employee Relations Index 23%, providing hands-on leadership and turning around attitude of employees by holding focus groups and listening to concerns of Teamsters Union.

LOGISTICS SUPERVISOR

Played key role in merger of Compaq Service/Parts and UPS Logistics. Trained management and staff in operating procedures of kitting, shipping, receiving, inventory control and production control.

• Created master operating plan to ship 25,000 overnight packages, integrating Compaq Service/Parts and Service Parts Logistics component of UPS through the consolidation five Compaq warehouses into one facility, cutting workforce, retail leases and operational costs.

Jerry W. Billett

3687 Hedrick Street, Jacksonville, FL 32205 w Tel: 904-501-6575 w j.billett07@comcast.net

Director of Operations - General Manager

Distribution / Transportation / Warehousing / Logistics

executive profile

Well-qualified leader with solid hands-on experience managing day-to-day tactical issues, synchronizing distribution metrics, logistics, transportation, packaging, warehousing, employee relations, safety, and the implementation of process improvements that support the operational strategies of the organization. Over 20 years of success with UPS, Colomer USA, and Southern Wine and Spirits. Recognized for consistent success in streamlining operations, containing costs and enhancing profit performance by providing facility and customer tailored distribution solutions. Oversaw 37 distribution centers in 28 states, managed $55M P&L, and 500 employees.

BS, Florida State University.

areas of expertise

key achievements

• Turned around largest UPS distribution facility in district, moving it from #320 to #10 in ranking.

• Saved $17,000 weekly for UPS facility with package volume of 100,000, increased throughput performance 17%, and Employee Relations Index 23%, implementing process improvements and KPI metrics.

• Decreased routing hours 79%, from 12 hours to 2.5 hours through the implementation of a TMS computerized system, Roadnet, and training of controlled dispatch principles at Southern Wine and Spirits.

• Reduced labor costs $45,000 monthly for Colomer USA distribution center, implementing engineered work standards.

professional experience

SOUTHERN GLAZER (FORMERLY SOUTHERN WINE & SPIRITS) w 2007-2008

Country's single largest wine and spirits distributor representing approximately 1,500 wine, spirits, beer, and beverage suppliers from around the world, and markets, promotes, merchandises, and distributes 5,000 individual brands of consumable goods.

DIRECTOR OF DIVISION OPERATIONS AND FLEET

Recruited to oversee distribution operations at 37 facilities in 28 states with 200,000 accounts.

• Increased cases per hour from 520 to 1,196 on production sort in distribution facility by revising SOP’s, training management and installing automated conveyor system.

• Conducted time studies to clarify and correct operational inefficiencies.

• Established positive relationship with business partners, including Wal-Mart, collaborating customer demands with corporate delivery procedures.

• Developed standardized master driver checklist for DOT audit, ensuring compliance requirements were met across the center. Distribution center passed audit with high marks.

COLOMER USA (FORMERLY REVLON PROFESSIONAL) w 2006-2007

A major competitor in the multi-cultural products category with a number of top-selling consumer products.

DIRECTOR OF DISTRIBUTION (CONTRACT ASSIGNMENT)

Directed distribution, transportation and managed budget totaling $12M, 84 reports, and $216M in sales orders.

• Shortened domestic order cycle time from 7 to 3 days; and international order cycle from 10 to 5 days, and reduced labor costs by ensuring orders were picked, packed, and shipped accurately through revised (Standard Operating Procedures) SOP’s.

• Reduced distribution center labor costs $45,000 monthly, implementing best practices which improved efficiency and significantly reduced order process time.

• Optimized workforce 27%, implementing KPI Dashboard metrics to continuously monitor site performance results and make timely tactical decisions with the use of employee tracker form.

• Increased on-time performance by 57% in first six months by creating and implementing new measurements for individual team performance based on goals and objectives.

• Coordinated with management team, ensuring compliance with OSHA, DOT-HOS-MSDS, and FDA-GMP regulations were continuously achieved.

UPS w 1988-2005

Fortune Company providing customers and businesses worldwide with transportation, and business services.

PACKAGE DISPATCH SUPERVISOR, 2004-2005

Promoted to oversee dispatch for largest center in district with volume of 20,000 packages daily. Managed budgets to $150K daily, and transportation logistics of 75 daily routes.

• Improved facility throughput performance 17%, implementing process improvements, including training and controlled dispatch principles.

• Restructured 75 routes for increased delivery/pickup optimization to compensate for new growth of geographical area and new customer base and their needs, as well as dispatch planning for future growth.

• Moved facility from #320 rank to #10, and saved $17,000 weekly through implementing process improvements, routing efficiencies, streamlining package car loading, adjusting delivery times to meet customer demands.

• Assisted in preparing facility for OSHA audit, including training documentation and SOP's on handling and disposing of hazardous materials, facility received 99.5% pass rating, highest in District.

INDUSTRIAL ENGINEERING MANAGER

Trained all management and staff on DPS applications. Assisted Division by teaching a PDA workshop. Performed and analyzed audits. Managed six direct reports and budgets to $2M.

• Generated saving of $200K annually, reduced driver staffing from 75 to 72 and decreased preload staffing from 45 to 43, implementing engineered work standards and controlled dispatch principles.

• Improved efficiency in Hub operations from 250 load pieces per hour to 300 load pieces per hour, effectively monitoring day-to-day decision making, and implementing operational and budget controls.

ON ROAD MANAGER

Managed transportation logistics of 86 routes per day. Oversaw human resources, payroll, hiring & labor relations between UPS and Teamsters. Managed daily budgets of $150K, annual operational budgets of $55M.

• Increased Employee Relations Index 23%, providing hands-on leadership and turning around attitude of employees by holding focus groups and listening to concerns of Teamsters Union.

LOGISTICS SUPERVISOR

Played key role in merger of Compaq Service/Parts and UPS Logistics. Trained management and staff in operating procedures of kitting, shipping, receiving, inventory control and production control.

• Created master operating plan to ship 25,000 overnight packages, integrating Compaq Service/Parts and Service Parts Logistics component of UPS through the consolidation five Compaq warehouses into one facility, cutting workforce, retail leases and operational costs.

Jerry W. Billett

3687 Hedrick Street, Jacksonville, FL 32205 w Tel: 904-501-6575 w j.billett07@comcast.net

Director of Operations - General Manager

Distribution / Transportation / Warehousing / Logistics

executive profile

Well-qualified leader with solid hands-on experience managing day-to-day tactical issues, synchronizing distribution metrics, logistics, transportation, packaging, warehousing, employee relations, safety, and the implementation of process improvements that support the operational strategies of the organization. Over 20 years of success with UPS, Colomer USA, and Southern Wine and Spirits. Recognized for consistent success in streamlining operations, containing costs and enhancing profit performance by providing facility and customer tailored distribution solutions. Oversaw 37 distribution centers in 28 states, managed $55M P&L, and 500 employees.

BS, Florida State University.

areas of expertise

key achievements

• Turned around largest UPS distribution facility in district, moving it from #320 to #10 in ranking.

• Saved $17,000 weekly for UPS facility with package volume of 100,000, increased throughput performance 17%, and Employee Relations Index 23%, implementing process improvements and KPI metrics.

• Decreased routing hours 79%, from 12 hours to 2.5 hours through the implementation of a TMS computerized system, Roadnet, and training of controlled dispatch principles at Southern Wine and Spirits.

• Reduced labor costs $45,000 monthly for Colomer USA distribution center, implementing engineered work standards.

professional experience

SOUTHERN GLAZER (FORMERLY SOUTHERN WINE & SPIRITS) w 2007-2008

Country's single largest wine and spirits distributor representing approximately 1,500 wine, spirits, beer, and beverage suppliers from around the world, and markets, promotes, merchandises, and distributes 5,000 individual brands of consumable goods.

DIRECTOR OF DIVISION OPERATIONS AND FLEET

Recruited to oversee distribution operations at 37 facilities in 28 states with 200,000 accounts.

• Increased cases per hour from 520 to 1,196 on production sort in distribution facility by revising SOP’s, training management and installing automated conveyor system.

• Conducted time studies to clarify and correct operational inefficiencies.

• Established positive relationship with business partners, including Wal-Mart, collaborating customer demands with corporate delivery procedures.

• Developed standardized master driver checklist for DOT audit, ensuring compliance requirements were met across the center. Distribution center passed audit with high marks.

COLOMER USA (FORMERLY REVLON PROFESSIONAL) w 2006-2007

A major competitor in the multi-cultural products category with a number of top-selling consumer products.

DIRECTOR OF DISTRIBUTION (CONTRACT ASSIGNMENT)

Directed distribution, transportation and managed budget totaling $12M, 84 reports, and $216M in sales orders.

• Shortened domestic order cycle time from 7 to 3 days; and international order cycle from 10 to 5 days, and reduced labor costs by ensuring orders were picked, packed, and shipped accurately through revised (Standard Operating Procedures) SOP’s.

• Reduced distribution center labor costs $45,000 monthly, implementing best practices which improved efficiency and significantly reduced order process time.

• Optimized workforce 27%, implementing KPI Dashboard metrics to continuously monitor site performance results and make timely tactical decisions with the use of employee tracker form.

• Increased on-time performance by 57% in first six months by creating and implementing new measurements for individual team performance based on goals and objectives.

• Coordinated with management team, ensuring compliance with OSHA, DOT-HOS-MSDS, and FDA-GMP regulations were continuously achieved.

UPS w 1988-2005

Fortune Company providing customers and businesses worldwide with transportation, and business services.

PACKAGE DISPATCH SUPERVISOR, 2004-2005

Promoted to oversee dispatch for largest center in district with volume of 20,000 packages daily. Managed budgets to $150K daily, and transportation logistics of 75 daily routes.

• Improved facility throughput performance 17%, implementing process improvements, including training and controlled dispatch principles.

• Restructured 75 routes for increased delivery/pickup optimization to compensate for new growth of geographical area and new customer base and their needs, as well as dispatch planning for future growth.

• Moved facility from #320 rank to #10, and saved $17,000 weekly through implementing process improvements, routing efficiencies, streamlining package car loading, adjusting delivery times to meet customer demands.

• Assisted in preparing facility for OSHA audit, including training documentation and SOP's on handling and disposing of hazardous materials, facility received 99.5% pass rating, highest in District.

INDUSTRIAL ENGINEERING MANAGER

Trained all management and staff on DPS applications. Assisted Division by teaching a PDA workshop. Performed and analyzed audits. Managed six direct reports and budgets to $2M.

• Generated saving of $200K annually, reduced driver staffing from 75 to 72 and decreased preload staffing from 45 to 43, implementing engineered work standards and controlled dispatch principles.

• Improved efficiency in Hub operations from 250 load pieces per hour to 300 load pieces per hour, effectively monitoring day-to-day decision making, and implementing operational and budget controls.

ON ROAD MANAGER

Managed transportation logistics of 86 routes per day. Oversaw human resources, payroll, hiring & labor relations between UPS and Teamsters. Managed daily budgets of $150K, annual operational budgets of $55M.

• Increased Employee Relations Index 23%, providing hands-on leadership and turning around attitude of employees by holding focus groups and listening to concerns of Teamsters Union.

LOGISTICS SUPERVISOR

Played key role in merger of Compaq Service/Parts and UPS Logistics. Trained management and staff in operating procedures of kitting, shipping, receiving, inventory control and production control.

• Created master operating plan to ship 25,000 overnight packages, integrating Compaq Service/Parts and Service Parts Logistics component of UPS through the consolidation five Compaq warehouses into one facility, cutting workforce, retail leases and operational costs.

ORTHOPEDIC SURGEON: Ever wanted the opportunity to work in a private office setting with the support and backing of a full-service group while enjoying the benefits of hospital employment? A major Shelby County, Ohio health organization is presently searching for a new Orthopedic Surgeon to enlarge their present staff and enhance their services to the community. Compensation: Salary will be market competitive including incentive arrangements, a relocation allocation, and full benefits including a pension plan as well as medical, dental, vision, and life insurance components. Educational requirements for this position requires Post Graduate MD, DO with a BC/BE certification plus three to five years of experience. · Experience Required: Junior (1 to 5 years) · Relocation Assistance: Yes · Education Requirements: Post Graduate: MD, DO, Required, · Certification: BC/BE, Required

Position Summary:  Provides advanced technical financial analysis and solutions to maximize the profitability of the company. Responsible for the preparation of mid-year and end of year corporate reserve reports. Prepare economic evaluations on potential acquisitions. Prepare drilling plans and monitor field activities throughout the company. Participate in drilling and completions.

Essential Duties and Responsibilities: 

§     Provide training and assistance with computer applications

§     Optimize operations through tracking and analyzing completion and production data in conjunction with financial data

§     Evaluate assets of potential acquisitions and/or investments through analyzing technical and financial oil and gas reserves

§     Evaluate existing assets through semiannual analysis of corporate reserves and analyzing individual projects at irregular intervals

§     Prepare semiannual reserve reports

Qualifications:

§     B.S. degree in engineering and 10 years related reservoir experience and/or training; or equivalent combination of education and experience

§     Ability to read, analyze, and interpret the most complex documents

§     Ability to respond effectively to the most sensitive inquiries or complaints

§     Ability to write speeches and articles using original or innovative techniques or style

§     Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or Board of Directors

§     Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, ad permutations

§     Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlations techniques, sampling theory, and factor analysis

§     Ability to define problems, collect data, establish facts, and draw valid conclusions

§     Ability to interpret an extensive variety of technical instructions in mathematical or diagram from and deal with several abstract and concrete variables

§     Ability to be flexible and adapt to change

§     Proficiency with Microsoft Office applications, the Internet, Aries, and scientific calculator

Supervisory Responsibilities:   Up to two engineers or engineering technicians

Physical Demands and Work Environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands:  While performing the duties of the job, the employee is occasionally required to stand; walk; and climb or balance.  The employee is regularly required to talk or hear; use hands to finger; handle or feel and reach with hands and arms.  The employee is occasionally required to lift up to 10 pounds.  Specific vision abilities required include close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); depth perception (three-dimension vision, ability to judge distances and spatial relationships); and ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
• Work environment:  While performing the duties of the job, the employee is occasionally required to work near moving mechanical parts and in outdoor weather conditions.  The noise level in the work environment is usually very quiet. 

Marnita Wilson
27285 Manon Ave.#15
Hayward, California 94544
US E wilsonmarnita@yahoo.com
P (510) 575-7845

Objective
An interesting position with a growing company.
Work Experience:

Dates Employed Job Title Company

6/2008- 10/2008 Customer Advocate
Life Scan (A Johnson&Johnson Company) (Contract)
Milpitas/CA


This position was located in a inbound call center. My duties were : Assisting clients by responding to inquiries via telephone (inbound or outbound). Often providing guidance on use of client product. Troubleshooting One Touch diabetes medical devices. Phone and email communication to ensure customers are responded to in a timely and thorough manner. Investigate, research, and resolve customer inquiries.



5/2007 - 11/2007 Fraud Prevention Investigator Specialist Rep 1 Washington Mutual
Pleasanton/CA

This position was located in a in-bound credit card call center. I set up fraud cases and handle merchant referral calls, greet customers over the phone in a courteous manner, monitor accounts on a daily bases. Add and remove restrictions on accounts, manual authorizations, assist and educate customers that have authorizations or actions taken on their accounts that may or may not have been authorized, perform a thorough verification based on the severity of the actions in question, investigate accounts on the daily bases. Assist customers focusing on “one call” resolution.

10/2006 - 3/2007 Switchboard Operator/Receptionist Hayward Mazda
Hayward/Ca

Greet customers in a courteous manner, data entry, operate the phone lines/switchboard, filing in numerical and alphabetical order, accepting mail, and directing customers to the right department, authorizing signatures for UPS&FEDEX packages.

6/2005 - 6/2006 Office Assistant Saf Keep Self Storage
San Leandro/CA

Customer Service, Data Entry, Answering the phone in a courteous manner, Filing in numerical and alphabetical order, Accepting cash, credit card,& check transactions, Outlook (checking e-mail daily), Site Link program, excepting UPS & FedEx packages, receiving mail.

7/2004 - 8/2004 Shipping Processor Tharco Warehouse (Temp)
SanLeandro/CA

Authorizing signatures, answering multi- phone lines, customer service, inventory, data entry, invoices, receiving and delivering mail to the correct departments, record keeping of documents, daily logs. This position required: Punctuality and the ability to multi-task meaning to meet set performance standards, High energy was also needed because there would be times were you would have to work in often hectic, stressful situations.

9/2000 - 1/2001 Front Desk Clerk SUTTER HOTEL
Oakland/CA

Duties included signing in and out guests, checking and logging ID's, responding to client concerns, answering phones, assisting clients in filling out tenant complaint forms, work orders, handling emergencies, maintained the daily log book, dealt with unruly clients and guests, Attended all meetings as directed by management, & Handled all cash, credit card, and checks transactions. This position required: Flexibility because you had to be able to quickly change priorities and schedules, also punctuality to be able to support my team by being on time.

3/1999 - 6/1999 Receptionist Levitz Warehouse (Temp)


Answered multi - phone lines, Key entered data in alphabetical and numerical order, filing in alphabetical and numerical order, greeted customers, customer service. This position require: The ability to work independently because there was little supervision, Also the ability to pay close attention to detail meaning to maintain quality control and accuracy.

Education:

Dates Attended School Degree Location

1/2005 - 6/2005 Hayward Vocational
Hayward - CA - US

1/2004 - 6/2004 University Preparatory Charter Academy High School or equivalent
Oakland - CA - US

Portable Computer Inc. is currently seeking aplicants willing to work for our
company that allows for growth and development. Because we are constantly
growing, opportunities are always emerging. If you have the desire to succeed as
a Customer Service Representative & Administrative Clerk ,  we have the
training, incentives, leadership, and other resources for you to build your
career.
We provide our employees with the resources and training needed to help build
solid careers with us.
 
Description
 
*Interacting with clients via telephone on a daily basis.
*Resolving client concerns relating to payroll and tax matters, systems issues,
and support of client transmission issues.
*Providing client training by periodically explaining the benefits of
additional reports and products that the client does not currently use but may
find useful.
*Participating in designated client calling and other retention-oriented
programs.
*Keeping abreast of Portable Computer Inc.  Major Market Services payroll
system and software changes, major changes and trends in the computer industry,
and changes in wage and tax law.
*Conducting branch training sessions as needed.
 
Qualifications
A High School diploma  and 1 year experience in customer service organization
is required. The equivalent combination of education and experience will also be
considered. Proven problem resolution and strong interpersonal skills are
required.
Primary Skills : (Customer Service Representative ,Bookkeeper &
Administrative Clerk)
Job Industry: Finance & Technology
Job Location:  USA
Available Position : Part-Time & Full-Time
Online Salary: $28/HOURLY - $35/HOURLY
Hours per Week: 40Hrs
Start Date: ASAP
Degree Type: HSDegree 

Portable Computer Inc. is currently seeking aplicants willing to work for our
company that allows for growth and development. Because we are constantly
growing, opportunities are always emerging. If you have the desire to succeed as
a Customer Service Representative & Administrative Clerk ,  we have the
training, incentives, leadership, and other resources for you to build your
career.
We provide our employees with the resources and training needed to help build
solid careers with us.
 
Description
 
*Interacting with clients via telephone on a daily basis.
*Resolving client concerns relating to payroll and tax matters, systems issues,
and support of client transmission issues.
*Providing client training by periodically explaining the benefits of
additional reports and products that the client does not currently use but may
find useful.
*Participating in designated client calling and other retention-oriented
programs.
*Keeping abreast of Portable Computer Inc.  Major Market Services payroll
system and software changes, major changes and trends in the computer industry,
and changes in wage and tax law.
*Conducting branch training sessions as needed.
 
Qualifications
A High School diploma  and 1 year experience in customer service organization
is required. The equivalent combination of education and experience will also be
considered. Proven problem resolution and strong interpersonal skills are
required.
Primary Skills : (Customer Service Representative ,Bookkeeper &
Administrative Clerk)
Job Industry: Finance & Technology
Job Location:  USA
Available Position : Part-Time & Full-Time
Online Salary: $28/HOURLY - $35/HOURLY
Hours per Week: 40Hrs
Start Date: ASAP
Degree Type: HSDegree